Shipping & Delivery Policy

Thank you for choosing Wonder for your online shopping needs. Please read this Shipping and Delivery Policy carefully to understand how shipping and delivery are handled for your orders.

Shipping Destinations

We offer shipping services to customers in Malaysia and worldwide. For international orders, shipping costs will be borne by the customer and will vary based on the weight and destination of the package.

Shipping Times

We aim to process and ship all orders within 2 business days of receiving your order, subject to the availability of the product and any additional processing time required for custom or made-to-order items. Please note that business days do not include weekends or public holidays.

Malaysia Orders: The estimated delivery time for orders within Malaysia is typically 2-5 business days, but may vary depending on your location.

International Orders: For international orders, shipping times will vary based on the destination. The estimated delivery time for international orders is typically 5-14 business days after leaving our warehouse, but this can vary depending on the destination and any customs processing times. Please note that unexpected delays may occur, especially during peak holiday seasons or due to unforeseen circumstances.

Free Shipping (Malaysia Only)

For customers in Malaysia, we offer free standard shipping on all eligible orders. The estimated delivery time for free shipping within Malaysia is typically 2-5 business days.

International Shipping

For international orders, shipping costs will be calculated based on the weight of the items in your cart and the destination address. The shipping cost will be displayed at checkout before you complete your purchase. Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are not included in the shipping cost.

Shipping Methods

We primarily use reputable courier services to deliver your orders safely and efficiently. To track the status of your order and view its delivery activity, please log in to your account on our website and access the tracking information within our system. The tracking number and delivery activity will be updated in our system, allowing you to conveniently monitor your shipment’s progress.

Delivery Times

Delivery times for international orders may vary based on the destination, customs processing times, and courier service. Typically, international orders are delivered within 5-14 business days after leaving our warehouse, but this can vary. Please note that unexpected delays may occur, especially during peak holiday seasons or due to unforeseen circumstances.

Order Tracking

You can track the status of your order by using the provided tracking number. If you encounter any issues tracking your order or have questions about its status, please contact our customer support team at helpdesk@wonder-official.com for assistance.

Order Modifications and Cancellations

If you need to change your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.

Lost or Delayed Shipments

In the event of a lost or significantly delayed shipment, please contact our customer support team, and we will work with the courier to resolve the issue.

Exchange

Please refer to our Exchange Policy https://wonder-official.com/exchange-policy/ for detailed information on how to return items and exchange them for alternatives. This policy outlines the steps and guidelines you should follow when requesting an exchange.

By placing an order with Wonder, you agree to abide by this Shipping and Delivery Policy. We reserve the right to update or amend this policy as needed, so please review it periodically.

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at helpdesk@wonder-official.com

Thank you for choosing Wonder, and we look forward to serving you.